FAQs

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Do you ship mimosa Hostilis (MHRB) to the US?

YES, we do ship mimosa to the US! in fact we sometimes even have our stock located domestically in the US, Mimosa Hostilis Root Bark is becoming a real US vendor! Make sure to pick the variant that says between brackets (shipped from US warehouse) If its not available don’t worry our shipments that are shipped from Europe are just as reliable and quick. We have many returning customers from the United States. Shipping is very reliable secure and quick. Our costumers really praise us because our reliable shipping. Please see the current transit time at the checkout.

Is it possible to pick up my order?

Of course, it is possible to pick up an order at our home base in New Jersey, the United State. We don’t have a physical store, so you will have to make your order online. Pick-up can only be done by appointment.

How discreet do you pack my order?

You can expect your order to be packed in a mailbox, envelope, or a bigger box with no reference to our website. Only carrying the obligatory things as addressee and sender. Basically, it is just a very normal parcel which will draw no attention.

Do you ship Mimosa to the UK?

Yes, we have been sending Mimosa root bark to the UK with great success. The post-Brexit delivery method is set up and working with no issues. We have a lot of UK customers using our natural dyes.

How do you ship my order?

United States – Registered shipping with USPS During checkout customers from the USA can choose registered shipping.

We have many returning customers from the US. In fact Mimosahostilisrootbarkz.com has fully specialized themselves in sending Mimosa Hostilis to their US customer base. The sacred plant travels either quickly and reliably to our costumers trough international registered letters of up to 2kg’s (Shipped with the German post -> transferred to USPS upon arrival in the US), or if there is sufficient stock directly from our US warehouse in New Jersey. As you know Mimosa Hostilis root bark is fully legal in the US. So you don’t have to bother yourself with buying at a US vendor. Shipments to the US typically arrive between 10 and 15 days after dispatch. Please, see current transit times at the checkout.

Is it possible to deliver my order to a postal service point?

Our European customers can make use of DPD/FEDEX service points to have their order delivered to one of the Pickup points (will be listed at the checkout).

Is your Mimosa from Brazil or from Mexico?

We have imported Mimosa from many different areas to find out which is the best, we’ve finally settled with a local farmer from the north of Brazil and an amazing agriculturist from Qaxaca (Mexico), who are only supplying the highest Quality Mimosa Root Bark. These people are so dedicated to their work and to Mimosa culture, that we cannot be happier to offer you Mimosa Hostilis root bark harvested by their caring hands.

What does Mimosahostilisrootbarkz.com does in case of a lost package?

Of course we will fully reship your initial order at zero charges! We want all our costumers to have a great experience with us, we personally make sure that every customer of Mimosahostilis.store receives their beloved Mimosa Hostilis at all times! If you think that your shipment got lost, simply contact us

The fresh Harvest Guarantee of our Mimosa Hostilis root bark, how it works?

Our fresh harvest Guarantee works as follows:

1. High product rotation

Here at Mimosa Hostilis Root Bark we make sure to have a very high rotation of our Mimosa Hostilis stock. We harvest exactly the right amount to get us through the month. This allows us to get the bark shipped out to you just shortly after the harvest, drying, and milling process. Thus making sure that all valuable ingredients in the bark are being properly preserved.

2. Proper storage and packaging

The bark is stored in a humidity-controlled environment to prevent it from getting damp, right after the milling process the bark gets packed in airtight bags to prevent the bark from being exposed to moisture or other containments.

3. Buy the product

Please buy the product to convince yourself of the outstanding quality and properties that our Mimosa Hostilis inner root bark has to offer. You will not regret!

How can I pay for an order?

During the ordering process, you can choose the payment option which suits you best.

We accept almost all common online payment options Such as Cash App, Zelle, PayPal, Apple Pay and of course Bitcoin.

Can I pay with Bitcoin or other cryptocurrencies?

During the checkout you have the availability to pay with cryptocurrencies, we support more than 70 different cryptocurrencies. Payments are made trough Coingate, Coingate is a third-party service. Invoices that are under paid will be automatically refunded by them, we cannot influence that directly unfortunately. We therefore ask you to pay the exact amount in cryptocurrencies that is shown is the confirmation. Please take into account any exchange fee that are calculated by your wallet or exchange.

How to get started with Bitcoin? Click here for more info about bitcoin.

Is there a minimum age for ordering?

You must be 18 years of age or older to place an order. We assume each completed order to be in compliance with this term.

What is your return policy?

We hope you’re happy with your item! But if you want to return something, no problem! You can return your item for a refund within 14 working days. We offer refunds and credit notes. Your balance will be refunded within 14 working days after you returned the item(s). Unused item(s) should be returned in their original packaging. Unfortunately, we are unable to offer a free return service. Returns must be made at your own cost. You will be responsible for the return (in case the package gets lost in the mail). We recommend using a trackable post service.

All claims are considered by us with all responsibility and seriousness. If you have any complaints regarding shipping or packaging, please send them to the email address given below*, including the order number and clear photos of the original packaging.

If the package was returned to us or couldn’t be delivered because of an incorrect/incomplete address due to a mistake of a customer, we can reship your order free of charge or proceed with a refund excluding shipping costs.

* For questions, claims, or concerns, please send an email to info@mimosahostilisrootbarkz.com
Don’t worry, we can handle this.

1. If you spotted a mistake or mistype, please let us know ASAP via email or phone. Before the order is shipped, we can change your address right away.

2. After your order has been shipped out, unfortunately, we cannot change or re-route the shipping address (for DPD shipments different rules apply, they can be re-routed).

3. We will reship your order free of charge as soon as the tracking shows that it is returned to the sender. Refund is also possible, excluding shipping costs.

4. Same rules apply if you moved while package was in transit, or in a case of force majeure.

Can I do something in between?

1. We advise to keep an eye on the tracking. You can call your post office before the package arrives to notify them that it’s your package, so they can hold it at the post office. Or ask them to forward the package to your new address. Postal services do not charge for their forwarding service.

2. If you know the people at the address on your order you can contact them and ask to either refuse the package or to collect it from them after the delivery.

We are always there to assist you and provide the best solution in every particular case.

My package was marked as "delivered", but I haven't received it!

Our system automatically sends you an email, when the tracking status changes to “Delivered”. You haven’t received it? We are happy to help! And in any case, encourage you to contact us.

1. Our shipments are discreet, so sometimes it’s not fully clear, that the parcel is from us. If you need specifications, please send us an email.

2. Check your mailbox/door/hallway/garden/secret place for a parcel or for a note from your local post office. The note should provide you with further instructions.

3. Look at the date and time of d livery, maybe one of the household members received it for you.

4. Please, check your address in the confirmation email. If it was incorrect and delivered to the address stated in the email (not yours), we are kindly asking to collect it from the address provided.

5. Contact your local post office (not the general hotline). They should provide you with helpful info, as who delivered the parcel and POD (proof of delivery).

6. If your parcel was misdelivered, you can request the carrier to retrieve the package and redeliver it to the correct address.

• USPS:
• Sometimes USPS system announces “Delivered” status prematurely, please wait another business day.

• Couriers are trained to hide your package from sight of a potential thief. That’s why contacting local post office can be handy.

• If there are still no sigris of a package, we consider it as stolen or lost. Please, file a claim with USPS.

• DPD:

• Please look at the postbox/checkthe DPD website for a note from a courier if you package was delivered to the neighbour or a pickup point.

• No success? Please, write us an email, we will demand info from DPD (incl. GPS coordinates at the moment of delivery).

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